Protection of Personal Information Act (“POPIA”) Customer Privacy Notice

This Notice explains how we obtain, use, and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At Arck Wealth (Pty) Ltd, a juristic representative of GrowthHouse (Pty) Ltd, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

About the Company

Arck Wealth (Pty) Ltd a juristic representative of GrowthHouse (Pty) Ltd

The Information We Collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details including your name and organization.

How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal purposes.

For example:

  • To gather contact information
  • To confirm and verify your identity
  • For audit and record-keeping purposes
  • In connection with legal proceedings

Disclosure of Information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes
  • Where we believe it is necessary to protect our rights

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

  • Physical security
  • Computer and network security
  • Access to personal information
  • Secure communications
  • Security in contracting out activities or functions
  • Retention and disposal of information
  • Acceptable usage of personal information
  • Governance and regulatory issues
  • Monitoring access and usage of private information
  • Investigating and reacting to security incidents

Your Rights: Access to Information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact your Financial Adviser or Key Individual directly as provided on our website www.arck.group.

We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Correction of Your Information

You have the right to ask us to update, correct, or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of Personal Information

According to the Act, ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, Arck Wealth (Pty) Ltd a juristic representative of GrowthHouse (Pty) Ltd also includes the following items as personal information:

  1. Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic, or social origin, color, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person
  2. Information relating to the education or the medical, financial, criminal, or employment history of the person
  3. Any identifying number, symbol, e-mail address, physical address, postal address, telephone number, location information, online identifier, or other particular assignment to the person

How to Contact Us

If you have any queries about this notice, need further information about our privacy practices, wish to withdraw consent, exercise preferences, or access or correct your personal information, please contact your Financial Adviser or Operational Manager:

Or visit our website: www.arck.group